FAQ

💡 Kusalaya - Frequently Asked Questions (FAQ)

Q: How long does shipping take? A: Shipping times vary depending on your location:

• United States: Approximately 7–15 business days.

• Other International Regions: Approximately 10–20 business days.

Q: Where is my order right now? A: You can easily track your package online! Just head over to www.kusalaya.com and enter your tracking number to view its real-time status.

Q: Where can I find my tracking number? A: Once your order ships, we will send a Shipping Confirmation email directly to your inbox containing your unique tracking number.

Q: What is the status of my order?

• Step 1: Immediately after placing your order, you’ll receive an Order Confirmation email acknowledging your purchase.

• Step 2: Our warehouse typically takes 1 to 3 business days to process and pack your order.

• Step 3: As soon as your order leaves our facility, you’ll receive a Shipping Confirmation email with your tracking number.

• Step 4: Track your package anytime by visiting www.kusalaya.com and entering your tracking number.

Q: I haven’t received a confirmation email. What should I do? A: We're here to help! Please reach out to us at support@kusalaya.com. To help us locate your order quickly, include either your Order ID (Invoice ID) or the last 4 digits of the credit card used for the purchase.

Q: How do I start a return or request a refund? A: We want you to love your purchase! Please review our Return Policy page for full details. If you'd still like to proceed with a return or refund, email us at support@kusalaya.com with your Order ID or the last 4 digits of your credit card, and our team will take care of the rest.

Q: How do I apply a discount code? A: To ensure your discount applies successfully, please double-check that you’ve copied the code exactly as shown, without any extra spaces. If the code still doesn’t work, contact us at support@kusalaya.com and we’ll look into it right away!

Q: How can I get a discount code? A: There are a few easy ways to unlock savings at Kusalaya:

• Join our community: Follow us on Instagram or join our Facebook group to stay in the loop for our latest events and exclusive giveaways!

• Subscribe to our newsletter: Create an account on our website and sign up for emails to get exclusive discounts, promotions, and new product drops sent straight to your inbox!