SHIPPING INFORMATION
At Kusalaya, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the globe, ensuring the highest level of responsiveness and care at all times.
The timeframe for order delivery is divided into two parts:
1. Processing Time
Before your order ships, it undergoes strict verification, rigorous quality checks, and careful packaging. Orders are processed and dispatched from our fulfillment center within 2–3 business days after being placed.
(Note: We take this extra time to ensure your products meet our premium quality standards before leaving our facility.)
2. Shipping Methods & Costs
Shipping time refers to the duration it takes for your items to travel from our fulfillment center to your doorstep. We offer the following shipping options:
| Shipping Method | Delivery Time | Shipping Fee |
|---|---|---|
| Standard Shipping | 8–15 Business Days | $6.99 |
| Express Shipping | 6–10 Business Days | $9.99 |
Please note: Delivery times are estimates and do not include weekends or public holidays.
Pre-Order Products
For any pre-sale or pre-order items, please allow an additional 14 days for production and handling before the item is ready for shipment.
Need Help Tracking Your Order?
If your order has not arrived within the estimated delivery window, or if you have any questions regarding your shipment, please don't hesitate to reach out to our support team at support@kusalaya.com — we're always here to help!