Thank you for shopping with Kusalaya. We want you to be completely satisfied with your purchase. Please review our policy on cancellations, returns, and refunds below.
1. Order Cancellation
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Before Shipment: We accept order cancellations before the product is shipped or processed for production. If your order is canceled within this window, you will receive a full refund.
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After Shipment: We cannot cancel orders once they have been shipped. If your package is already in transit, please follow our standard return process after receiving the item.
2. Returns
We accept returns within 14 days from the date you receive your item.
Eligibility Requirements:
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To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it.
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It must be returned in its original packaging.
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A receipt or proof of purchase is required to complete your return.
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Please do not send your purchase back to the manufacturer.
Return Shipping & Fees:
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No Restocking Fee: Customers will never be charged a restocking fee for returning a product.
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Return Shipping Costs: Unless the item arrived damaged or defective, the customer is responsible for all return shipping costs.
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Returned packages must be securely packed to prevent damage during transit. We highly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item if it is lost or misdelivered.
3. Refunds
Once your return is received and inspected by our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the item's condition.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3 to 20 business days (depending on your bank's processing time).
4. Late or Missing Refunds (If Applicable)
If you haven’t received your refund yet, please follow these steps:
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Check your bank account or payment statement again.
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Contact your credit card company. It may take some time before your refund is officially posted to your account.
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Contact your bank. There is often a standard processing delay before a refund becomes visible.
If you have completed all of these steps and still have not received your refund, please reach out to us immediately at support@kusalaya.com.
5. How to Start a Return
⚠️ Please Note: Do not mail your package to any address listed online without contacting us first. To initiate a return and receive the correct return address instructions, please contact our Customer Service team at: 📩 support@kusalaya.com